Don’t Use DHL!!!!!!!!

Sep 22, 2008 | Angel Fire, Angel Fire New Mexico, DHL, Fedex, UPS | 1 comment

I’m so furious I could explode. Fedex showed up today, as requested to pick up a package. UPS visits me, wanting my business. DHL? Here’s the story. I created some post cards. I ordered rush printing, they did. I ordered 2 day shipping. They did too…but the shipper was DHL. The package left the printer on the 15th. It arrived in Santa Fe on the 17th, they day I should have recieved it. Unlike FEDEX and UPS who GET that Angel Fire is a GROWING village with VITAL business, who GET that our money is as good as anyone elses, DHL DOESN’T GET IT. When I didn’t get the package, I looked online and saw that the package was “transferred to delivery courier” on the 18th. I’m writing this on the 21st and I still don’t have the package. The printer, being true to their pledge of outstanding customer service, refunded me. Which is nice, but DHL says, ‘We’ll try to figure out when it will be delivered.”

The building manager says the delivery truck was in the parking lot on Friday…I was there and saw it too…..but they delivered not my package. I called on Saturday and was told ‘I’m sorry, our service centers are not open and I can’t tell you where the package is or when it will be delivered.” Wow. That, my friends, is NOT customer service. Don’t use DHL.

Angel Fire ArtSpace,
3469 Mountain View Blvd, Suites B2-4 Angel Fire NM

1 Comment

  1. Jacqui Binford-Bell

    You certainly are not the only person in our area to have this issue with DHL. My problems began with them a few years back when I ordered some items too big for the other two carriers in our area. We had a dusting of snow on the day they were to be delivered. I stayed home and watched it melt. They didn’t come. When I called them the next day they said they did not have 4 wheel drive on their vehicles or chains.

    Duh? The snow was gone by noon. Asked when they would deliver them they said the next time they had a delivery in my area. Wasn’t my 5 huge boxes a delivery? I finally went over to Taos in the narrow window of time the office was manned and picked up my own delivery in order to get them on time. I still had to pay the same shipping charge.

    I cringe every time a product I purchase on line ends up going out DHL. I really think Internet businesses should inform me of the shipper they are using because I would change the companies I do business with based on shipper in this instance.

    Oh, when I picked up those boxes at the Taos office between 7 and 8 on a day they were supposedly going to make deliveries the office reeked of booze.

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